shipping and returns policy

Shipping and Delivery Info

Orders will be shipped within 5-7 business days. After your order is dispatched, a separate email containing tracking information will be sent to you. The anticipated delivery date is typically 2-5 business days from the shipment date.

International Customs & Duties

We now offer fast & easy shipping. Any applicable customs or import duties are calculated at checkout or mentioned prior to order submission.

Shipping Fees

Refunds are not applicable for shipping fees.

Inquiries are exclusively accepted for items bought from shepherdofhearts.com.

We hold no responsibility for lost, stolen, or damaged shipments.

Returns Policy 

Returns & Exchanges

*ALL SALES FINAL

Because of limited available quantities, returns can only be processed for items received in a damaged condition.

Upon receiving and inspecting your returned damaged product, we will inform you about the acceptance or rejection of your return.

Items must remain unused and in their original condition with attached tags for the return to be accepted.